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REFUNDS /CANCELLATIONS :

Every painting that we curate for our customers is actually a promise to provide them with the best of quality and of prime authenticity , but incase you are not satisfied with us due to any quality reasons , you can reach out to us . Just follow these simple steps.

Step 1 : Adress your concern(s) to us through an email with a picture of the faulty product .

Step 2 : Once you lodge your return / replace request , wait for the confirmation mail from potraitkart. This might take a maximum of 24 hours , so be patient .

Step 3 : If the Customer wants a replacement , we would be happy to replace it with a new one and will arrange a pick up . This might take 2-3 days .

But if a customer wants only a refund , we assure the amount gets reflected in the customer’s Pay pal/ Bank account in next 5 days.

TERMS AND CONDITIONS :

In every case of returns and cancellations , you must drop us a mail at potraitkart.com and we revert to you within 24 hrs . All our returns and cancellations are subjected to following terms and conditions :

1. The return / replace request must be done within 14days of the delivery . Any request(s) made after this duration won’t be stated Valid .

2. Return policy :

We accept a product for a return in the following cases.

• Costumer’s Dissatisfaction : Incase a customer is not satisfied with the painting , a replacement can be done .

• Costumer’s Dissatisfaction : Incase a customer is not satisfie• Damaged Frame : In this case the refund is done only for the frame .d with the painting , a replacement can be done .

• Lost product : If our courier partner in any case loses the product , you are eligible for a 100% refund without a question .

3. We request our customers to be patient with us through the return and refund regime as it might take a maximum of 5 -7 days for the refund amount to be reflected in the customer’s concerned account . Incase , it’s still not reflected kindly write to us at portraitkart.com.

4. A store credit can be provided in case of replacements.

ELIGIBILITY FOR RETURNS :

1. Product should be returned in its original condition .

2. It is advised not to tamper any element of painting as it might get disqualified for the return .

3. Return request must be lodged with in 14 days from the delivery date without delay .

4. No Refrain must be filled against the transacting Bank as this would take away the customer’s right to avail the refund .

5. If a customer raises 2 return requests in a Span of 365 days then his/her 3rd request is automatically cancelled on the ground of fake request.

6. Gift cards do not qualify for returns.

ADDITIONAL POLICIES :

1. Portraitkart only holds the sole discretion for approving or disapproving a return/refund request .

2. For every return and replacement, the customer is liable to return a faulty product only .

3. For every return and replacement , portraitkart will run a quality check and the request of return / replacement will further proceed only after passing the quality checks successfully.

CANCELLATIONS :

Initially a customer needs to book his/her order by paying only 30% of the entire charge .

In case a customer changes his/her mind with the order , we request you to make your cancellations at the earliest and preferably before our artist get started with your orders. Once you give the confirmation to our artist to get started with the painting , cancellations are not possible . In that case the initial 30% amount won’t be refunded.

We hope we helped you with your queries related to refunds/cancellations/ replacements . If you still have queries , please do not hesitate to reach out to us. We would be happy to assist you with your queries via e-mail . Just drop us a mail at portraitkart.com.

Or chat with us for a quick response.

We assure you a safe and happy journey with us for all your ambiguates.

Don’t forget to return to us with your next order , who knows may be another incredible masterpiece is wait