Shipping Policy

1. Where we deliver

We deliver to every pin code in India, through our courier partners.

We do not ship internationally. If you are outside India and want a portrait sent to an Indian address, that is fine — order as normal and give us the Indian delivery address.

2. How long it takes

A finished portrait reaches you in 10–12 working days. Here is where that time actually goes:

Larger sizes, group portraits and heavily detailed backgrounds can take a little longer. If yours will, we tell you before you pay the advance — not afterwards.

3. What counts as a working day

Working days are Monday to Saturday, excluding public holidays. Sundays and holidays are not counted in any estimate on this page.

4. Occasions and deadlines

If the portrait is for a birthday, anniversary, wedding or memorial on a fixed date, please order at least 15 days ahead. That leaves room for corrections at preview without anyone rushing the drawing.

If your date is sooner than that, message us on WhatsApp before paying. We will tell you honestly whether it can be done. We would rather turn down an order than take it and miss the day.

5. Shipping cost

Delivery is included in every price we quote. There is no separate delivery charge, no packing fee and no hidden cost added at dispatch.

We do not offer cash on delivery. Payment is 50% in advance to begin the drawing and 50% after you approve the preview.

6. How your portrait is packed

Each portrait is wrapped in a moisture-resistant sleeve and shipped in a [CONFIRM: rigid tube or hard-backed mailer — state the one actually used], with the parcel marked fragile.

Framed orders, where offered, are packed with corner protection and additional cushioning.

7. Tracking your order

When your portrait is dispatched we send you the courier name and tracking number on WhatsApp, on the same chat you placed the order from. You do not need an account or a login anywhere.

Our courier partners are [CONFIRM: name the courier partners here — it is a trust signal].

8. Remote and restricted locations

Delivery to the North East, Jammu & Kashmir, the Andaman & Nicobar Islands, Lakshadweep and some interior pin codes usually takes 2–4 working days longer than the estimate above.

If your pin code is one the courier does not serve, we will tell you before you pay and suggest the nearest deliverable address.

9. If your portrait arrives damaged

Report it within 48 hours of delivery on WhatsApp, with photographs of the outer parcel and of the portrait itself. Please keep the packaging until the claim is settled — the courier asks for it.

Where transit damage is verified, we redraw the portrait by hand and reship it free of charge. There is nothing for you to pay, and you do not send the damaged one back.

10. Failed delivery

Couriers make three delivery attempts. If nobody is available across all three, the parcel returns to us.

We will contact you to arrange a re-dispatch. Re-dispatch after a failed delivery is chargeable at actual courier cost — we do not add a margin to it. Please give a delivery address where somebody can receive a parcel on a working day.

11. Questions about a delivery

Message us on WhatsApp at +91 97760 15090 with your reference number, or email hello@portraitkart.com. Unresolved complaints can be taken to our Grievance Officer, listed in section 10 of our Privacy Policy.